Data We Collect
VectorGap processes:
**Account data**
Email, name, company information for your account.
**Brand data**
Brand names, websites, descriptions you configure.
**Knowledge Base content**
Documents you upload for hallucination detection.
**Audit results**
AI responses and analysis from perception audits.
**Usage data**
Feature usage, audit history, API calls.
Data Storage
Your data is stored in:
**Primary:** EU (Belgium) - Main infrastructure
**Backup:** EU (Germany) - Disaster recovery
All data stays within the EU unless you explicitly request otherwise.
We use:
- PostgreSQL for structured data
- Encrypted blob storage for documents
- Redis for session management
Data Encryption
**In transit**
All connections use TLS 1.3.
**At rest**
All data is encrypted using AES-256.
**Knowledge Base**
Documents are encrypted with customer-specific keys (Enterprise).
**Backups**
Encrypted and stored in separate geographic regions.
Data Retention
Default retention periods:
| Data Type | Retention |
|-----------|-----------|
| Audit results | 12 months |
| Knowledge Base | Until deleted |
| Account data | Account lifetime + 30 days |
| API logs | 90 days |
| Analytics | 24 months |
Enterprise plans support custom retention policies.
Data Deletion
You can delete:
**Individual items**
Delete specific audits, documents, or brands anytime.
**Account**
Request full account deletion via Settings > Account > Delete.
**GDPR requests**
Submit data export or deletion requests via support.
Deletion is permanent within 30 days. Backups are purged within 90 days.