How Does VectorGap
Protect Your Data?
VectorGap is built with security at its core. We protect your brand intelligence data with enterprise-grade security measures and comply with international standards.
Why Is Security Critical for AI Brand Intelligence?
When you use VectorGap to monitor what AI systems say about your brand, you're trusting us with sensitive competitive intelligence. Your brand perception data, Knowledge Base documents, and audit results contain strategic information that competitors would value. That's why security isn't an afterthought at VectorGap—it's foundational to how we build and operate our platform.
AI brand intelligence platforms face unique security challenges. Unlike traditional analytics tools, we interact with multiple LLM providers (ChatGPT, Claude, Gemini, Perplexity, Grok), process proprietary documents for Knowledge Base grounding, and generate insights that reveal your competitive positioning. Each of these touchpoints requires robust protection to prevent data leakage, unauthorized access, or manipulation.
Our security approach follows the defense-in-depth principle: multiple overlapping layers of protection so that no single vulnerability can compromise your data. From infrastructure-level encryption to application security controls to operational procedures, every aspect of VectorGap is designed to keep your brand intelligence safe while remaining compliant with GDPR, preparing for SOC 2 certification, and adapting to emerging regulations like the EU AI Act.
What Security Measures Protect Every Layer?
From infrastructure to application, we implement defense in depth to ensure your brand data remains protected at every touchpoint.
Defense in depth means that even if one security layer is compromised, multiple additional layers continue protecting your data. At VectorGap, this starts with encryption—every piece of data is encrypted both when it travels between your browser and our servers (TLS 1.3) and when it sits in our databases (AES-256). Your API keys and OAuth tokens receive additional encryption layers because they're particularly sensitive.
Access control is equally rigorous. We implement role-based access control (RBAC) so that team members only see what they need for their specific responsibilities. Every action in VectorGap is logged in immutable audit trails—who accessed what data, when, and from where. Enterprise customers can enable SSO/SAML integration to enforce their organization's authentication policies and add IP allowlisting for API access.
Our infrastructure runs on SOC 2 certified cloud providers with automatic failover, redundant backups, and geographic distribution. We conduct regular penetration testing through independent security firms, run automated vulnerability scanning continuously, and maintain a 24/7 security operations center that monitors for anomalies and responds to threats in real-time. When issues are detected, our incident response procedures ensure rapid containment and transparent communication.
All data encrypted in transit (TLS 1.3) and at rest (AES-256). API keys and sensitive credentials encrypted with additional layers.
Role-based access control (RBAC) for workspaces. Audit logs track all user actions. SSO/SAML available on Enterprise plans.
Hosted on enterprise-grade cloud infrastructure with SOC 2 certified providers. EU data residency available.
24/7 security monitoring, anomaly detection, and automated threat response. Regular penetration testing.
Background checks for all employees. Security awareness training. Principle of least privilege for system access.
Documented incident response procedures. 24-hour notification for security breaches per GDPR requirements.
Which Compliance Standards Does VectorGap Meet?
We adhere to international security standards and regulations to ensure your data is handled according to the highest industry practices.
Compliance certifications aren't just badges—they represent externally verified proof that an organization follows rigorous security practices. For VectorGap, GDPR compliance is foundational. As an AI brand intelligence platform serving European companies, we implement all GDPR requirements: data minimization (we only collect what's necessary), purpose limitation (data is used only for stated purposes), storage limitation (automatic deletion when data is no longer needed), and full support for data subject rights including access, rectification, erasure, and portability.
We're currently undergoing SOC 2 Type I certification, the industry standard for demonstrating security, availability, and confidentiality controls to enterprise customers. SOC 2 involves an independent auditor examining our policies, procedures, and technical controls against the AICPA's Trust Services Criteria. This certification is particularly important for VectorGap customers in regulated industries like finance, healthcare, and legal services who need to demonstrate their vendors meet security requirements.
Looking ahead, we're also preparing for the EU AI Act, which will impose new requirements on AI systems operating in the European Union. As an AI brand intelligence platform, VectorGap falls under these emerging regulations, and we're proactively implementing transparency, documentation, and human oversight requirements to ensure compliance when the Act takes full effect. Our goal is to stay ahead of regulatory requirements rather than scrambling to catch up.
SOC 2 Type I
Service Organization Control audit for security, availability, and confidentiality
EU AI Act Ready
Prepared for upcoming EU AI Act requirements
How Do Our Security Practices Work in Detail?
Detailed breakdown of our security controls across data protection, application security, API security, and operational procedures.
Data protection at VectorGap begins with workspace isolation. Each customer's brand data, Knowledge Base documents, audit results, and competitive intelligence are stored in logically separated environments. Even if you're on a shared infrastructure plan, your data is never accessible to other customers—strict tenant isolation is enforced at the database level, the application level, and the API level.
Application security follows OWASP guidelines for preventing common vulnerabilities. We protect against SQL injection, cross-site scripting (XSS), cross-site request forgery (CSRF), and other attack vectors through input validation, output encoding, and security-focused code review. Rate limiting prevents abuse and DDoS attacks, while our authentication system enforces strong passwords and supports multi-factor authentication for all accounts.
API security is critical for customers who integrate VectorGap into their workflows. Each API key has scoped permissions—you can create keys with read-only access, write access to specific resources, or full administrative control. All API requests are logged with request details, response codes, and client IP addresses. Enterprise customers can restrict API access to specific IP ranges and set up webhook signatures to verify that callbacks genuinely originate from VectorGap servers.
Data Protection
- Customer data isolated by workspace
- Regular automated backups with encryption
- Data retention policies with automatic deletion
- Right to erasure and data portability
Application Security
- OWASP Top 10 vulnerability protection
- SQL injection and XSS prevention
- CSRF protection on all endpoints
- Rate limiting and DDoS protection
API Security
- API keys with scoped permissions
- Request signing and validation
- IP allowlisting (Enterprise)
- Comprehensive audit logging
Operational Security
- Multi-factor authentication required
- Quarterly security reviews
- Vendor security assessments
- Business continuity planning
How Can I Report a Security Vulnerability?
We appreciate security researchers who help us keep VectorGap secure. If you discover a security vulnerability, please report it responsibly so we can address it before it affects our users.
How to Report
- Email security@vectorgap.com with details of the vulnerability
- Include steps to reproduce the issue
- Allow us reasonable time to address the issue before public disclosure
What to Expect
- Acknowledgment within 24 hours
- Regular updates on our progress
- Recognition in our security hall of fame (if desired)
- No legal action for good-faith security research
Do not: Access customer data, disrupt services, or share vulnerabilities publicly before we've had a chance to fix them.
Frequently Asked Questions About VectorGap Security
Common questions about how we protect your brand data and maintain compliance.
VectorGap uses multiple layers of protection for your brand data. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Customer data is isolated by workspace with strict access controls. We perform regular automated backups, conduct quarterly security reviews, and employ 24/7 monitoring for anomaly detection. Our infrastructure runs on SOC 2 certified cloud providers with EU data residency options available.
Yes, VectorGap is fully GDPR compliant. We implement all required data protection measures including data minimization, purpose limitation, and storage limitation. Users have full rights to data access, rectification, erasure (right to be forgotten), and portability. We maintain Data Processing Agreements (DPAs) with all customers and sub-processors. Security incidents are reported within 24 hours as required by GDPR Article 33.
VectorGap currently maintains active GDPR compliance and EU AI Act readiness certifications. We are in the process of obtaining SOC 2 Type I certification for security, availability, and confidentiality controls. Our infrastructure partners maintain SOC 2 Type II, ISO 27001, and other enterprise security certifications. We conduct annual third-party penetration testing and vulnerability assessments.
VectorGap operates a responsible disclosure program. To report a security vulnerability, email security@vectorgap.com with details of the issue and steps to reproduce. We acknowledge all reports within 24 hours and provide regular updates on remediation progress. Good-faith security researchers are protected from legal action and may be recognized in our security hall of fame. Please do not access customer data or disrupt services during your research.
Have Questions About Our Security Practices?
Our team is happy to answer any security questions or provide additional documentation for enterprise evaluations and compliance reviews.